Return and Exchange policy
RETURN AND EXCHANGE POLICY
RETURN OF GOODS
The goods can be returned within 14 calendar days from the date of receipt and you can receive the purchase amount, or replace it with goods of equal value, in the case of the following mandatory conditions for delivery of goods:
- 1. receipt by the seller of the goods back in the warehouse;
- 2. receiving confirming information from the buyer about the purchase of goods (order number);
- 3. goods in the original packaging;
- 4. goods in a complete package;
- 5. goods with preserved product appearance and undamaged packaging (without scratches, traces of use, liquids, physical damage).
Goods returned after 14 calendar days after the date of receipt are not subject to exchange or refund.
If the reason for the return of the goods turned out to be too large amount of customs payments, we ask you not to take any measures, that is, do not pick up the goods, do not pay customs payments.
To provide us with your order number and for more information on returning an item, please contact us at firstname.lastname@example.org.
REFUNDS (IF MENTIONED)
We will notify you when we receive the item you returned. Please wait from 2 to 4 working days from the date of receipt of the goods in our warehouse, while we check the returned goods and decide whether the goods are subject to exchange or full refund.
If all the above conditions are met for the return of the goods, we will refund you back to the account from which the payment was made.
The amount of money returned for the purchase does not include the cost of transportation, order processing and any taxes, duties and fees.
You are responsible for paying any taxes, duties, and charges collected by the jurisdiction in which the products are supplied, including, but not limited to, any sales or use taxes, value added taxes, or other tariffs.
DELAYED/ABSENT REFUND (IF MENTIONED)
If the refund has not been made within the specified number of days, please check your current account. If the refund has not been credited to your checking account, contact your bank, as it may take extra time for the funds to be credited to your account. There is also often a delay in processing before making a return.
If you still can’t find your refund after the following steps above, please contact us at: email@example.com.
Only goods of full value are subject to exchange/return.
EXCHANGE (IF MENTIONED)
The only items to be exchanged/returned are those that you received defective or damaged. If you need to exchange a defective/damaged item, please contact us by email: firstname.lastname@example.org.
If the item you received does not fit you, you may exchange it for an item of the appropriate size, provided that:
1) the packaging of the item was not damaged when you unpacked it;
2) a photo was e-mailed to email@example.com, confirming the integrity of the package and the presence in it of the goods that are undamaged and have the commodity appearance and order number;
3) confirmation was received from the seller about the return of the product and the address where it should be returned.
When exchanging goods on the basis of size discrepancy, the cost of return shipping shall be borne by the buyer.
We review your claims within 72 hours of receipt and let you know if your item is exchangeable.
COSTS OF PACKAGING AND SHIPPING
Payment of all costs for shipping and packaging of returned goods is the responsibility of buyers. We deduct shipping, packaging and handling costs from the amount refunded to you. Delivery times for your returned items may vary as they are shipped from different warehouses.
We are not responsible for lost/stolen goods.
REPLACEMENT OF DEFECTIVE/BROKEN PARTS
We strive to make using our products enjoyable and safe for you. If the product has been damaged, please provide our support service with detailed photos and describe the cause of the damage - we will be happy to help you.
PROCEDURE AND TERMS OF DELIVERY OF GOODS
After receiving the order, the goods will be sent from the warehouse where the goods are physically located. Delivery time, depending on the country to which we make delivery, is the following:
USA - 2-7 working days;
Europe - 14-25 working days;
CIS countries - 14-25 working days;
Asia - 14-25 working days;
other countries - 18-25 working days.
Please note that we reserve the right to send goods from a warehouse located in Ukraine, while the delivery time will be 21 business days.
Standard shipments worldwide are made at the seller’s expense (excluding taxes, customs and other charges in your country).
At the request of the buyer, we can send the goods by express delivery. In this case, shipping is at the expense of the buyer.
When ordering goods, the buyer makes a 100% prepayment for the goods.
Methods of payment: by bank card on the website, through the payment system PayPall, Visa/Mastercard, American Express.
Please note that goods delivered outside the country of departure may be subject to import duties and taxes levied upon arrival of the goods in the importing country.
Our buyers are responsible for the payment of import duties, all applicable taxes, duties and other mandatory payments, additional costs associated with customs clearance of goods of importing countries.
Prices of products listed on the site without taking into account all applicable taxes, fees and other mandatory payments.
The seller is not responsible for the fulfillment of your obligations to pay customs and other payments and declare goods.
For more information, please contact the customs office of your country.